All of our items are made as ordered. We do not stock any products. Images shown in the listing are of previous builds and are a true representation of what you can expect with your order. By nature, wood is unique from board to board, so there will be variation in the color, grain, and texture of each piece. Natural barnwood contains a wide array of character and it is very common to see nail holes, splits, cracks, insect damage, saw marks, milling marks, and other textures or flaws that create its unique beauty. Natural walnut lumber can contain variations in color from rich brownish tones of the tree’s heartwood to lighter tones of the whitish sapwood. These variations are generally considered part of the appeal of the material and not defects or reflective of poor craftsmanship. We offer staining options as an upcharge for Buyers that prefer a more uniform color mix; if interested Buyer should inquire at time of purchase.
Payment in full is required to process website orders. Custom designed orders will require a deposit to release the order into fabrication and balance will be due in the final weeks as the project nears completion. Photos will be provided prior to shipping and Deer Valley will make any reasonable accommodations to the product to ensure all details meet with Buyer’s expectations. Preferred methods of payment on custom orders are Zelle, Venmo, or wire transfer. We also accept PayPal, PayPal Credit, Visa, Mastercard, American Express, or Discover with an additional 3% processing fee. Payment amounts exceeding $5000 will require bank wire transfer.
Lead times on most products vary from 2-5 months depending on the current workload and complexity of the build. Custom orders for one-off pieces can take longer. Once shipped, transport times can be within a few days to a couple of weeks depending on location and the freight carrier. Please notify us immediately if you need to receive your item by a certain date as we will let you know if we can accommodate your schedule, although we are unable to offer guaranteed completion or ship dates.
Once your order is completed, we will stage it in our shop for photos and often video. Buyer will be provided a Dropbox link to view the images of the final product. Deer Valley will make most reasonable accommodations to the product to ensure all details meet with Buyer’s expectations. We do not ship orders without Buyer approval to ensure that the furniture and any final touches fully meet with your expectations. Once final payment clears and the images are approved, then we will crate your items and begin the shipping process.
We hate “SOME ASSEMBLY REQUIRED” furniture, so most of our furniture is shipped fully assembled and ready to use. Some items, like our corner desks may require some minimal assembly. This feature does mean that items ship on large crates and are generally heavy to move. Please ensure you have sufficient help to carry the product and that it can be navigated through narrow doors, stairs, and any other obstacles at your destination prior to shipping. We can usually make special accommodations and ship some components disassembled if requested at time of order.
Generally orders will be wrapped/crated for shipping within a week of Buyer approving photos. Products will not be crated until final payment clears. Freight will then be weighed and booked for shipping. Most products ship on wooden skids and are secured to pallets with metal strapping. Orders typically ship through national LTL freight carriers and only include curbside delivery. Unless other arrangements are made, Buyer is responsible to uncrate and carry items inside. Transport drivers cannot assist with carrying items inside. We can provide cost options for in-home delivery service if requested and available in your area.
ADDITIONAL SHIPPING FEES:
Freight shipping to residential addresses and other destinations that do not have an accessible forklift or a loading dock will require an additional $125 lift-gate service fee charged by the freight carrier. Unless specifically stated, lift-gate service fees are not included in the listed price. If applicable, this fee will be due upon order completion. Destinations categorized as remote or heavily populated areas may incur additional fees that are invoiced at time of shipping. Please notify us at the time of order if you suspect your destination may require additional services to accommodate LTL shipments.
Buyer is responsible to inspect freight upon arrival for damage. If there is any sign of damage, Buyer must notate the delivery ticket accordingly and take photos. If the damage is severe, then Buyer should take photos and refuse the shipment. Please contact us immediately so we can help determine the best remedy. We will process a damage claim with the freight carrier depending on the severity of issue. Damage must be reported to us at the time of delivery for a claim to be processed. Any claims made after 24 hours will not be accepted. Refused shipments due to damage will be repaired or replaced, we do not offer cancellations or refunds on any order.
We do not accept cancellations or refunds on any purchases. Deposits on custom orders are non-refundable. Contact us immediately if you have a problem with your order and we will work expeditiously to help you resolve it.
ADDITIONAL TERMS AND AGREEMENTS:
Buyer is responsible for any additional costs incurred in collection of outstanding balance. In the event any disputes arise as related to the conditions stated in this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.