All of our items are made as ordered. We do not stock any products. Images shown in the listing are of previous builds and are a true representation of what you can expect with your order. By nature, wood is unique from board to board, so there will be variation in the color, grain, and texture of each piece. Natural barnwood contains a wide array of character and it is very common to see nail holes, splits, cracks, insect damage, saw marks, milling marks, and other textures or flaws that create its unique beauty. These variations are generally considered part of the appeal of the material.
Payment in full is required to process website orders. Custom designed orders will require a deposit to release the order into fabrication and final payment will be due immediately upon completion. Shipping will be coordinated after final payment clears. Preferred methods of payment on custom orders are Zelle, Venmo, or wire transfer. We also accept Paypal or Visa/Mastercard with an additional 3% processing fee. Payment amounts exceeding $5000 will require bank wire transfer.
Lead times on most products vary from 2-5 months depending on the current workload and complexity of your build. Custom orders for one-off pieces can take longer. Once shipped, transport times can be within a few days to a couple of weeks depending on location and the freight carrier. Please notify us immediately if you need to receive your item by a certain date as we will let you know if we can accommodate your schedule.
Once your order is completed, we will stage it in our shop for photos and often video. You will be provided a dropbox link to view the images of your final product. We do not ship orders without Buyer approval to ensure that the furniture and any final touches fully meet with your expectations. Once the images are approved, then we will crate your items and begin the shipping process.
We hate “SOME ASSEMBLY REQUIRED” furniture, so we make every effort to ship our products as reasonably preassembled as possible, so only minimal assembly is needed by the Buyer once received. This does mean that items ship on large crates and are generally heavy to move. Please ensure you have sufficient help to carry the product and that it can be navigated through narrow doors, stairs, and any other obstacles at your destination prior to shipping. We can usually make special accommodations and ship some components disassembled if requested at time of order.
Orders will be wrapped and crated for shipping within a week of Buyer approving photos. Once crated, freight will be weighed and booked for shipping. Most products ship on wooden skids and are secured to pallets with metal strapping. Orders generally ship through national LTL freight carriers and only include curbside delivery. Unless other arrangements are made, Buyer is responsible to uncrate and carry items inside. Transport drivers cannot assist with carrying items inside. We can provide cost options for in-home delivery service if requested and available in your area.
ADDITIONAL SHIPPING FEES:
Freight shipping to residential addresses require an additional $125 lift-gate service fee charged by the freight carrier. Unless specifically stated, lift-gate service fees are not included in the listed price. If applicable, this fee will be due upon order completion. Destinations categorized as remote or heavily populated areas may incur additional fees that are invoiced at time of shipping.
Buyer is responsible to inspect freight upon arrival for damage. If there is any sign of damage, Buyer must notate the delivery ticket accordingly and take photos. If the damage is severe, then Buyer should take photos and refuse the shipment. Please contact us immediately so we can help determine the best remedy. We will process a damage claim with the freight carrier depending on the severity of issue. Damage must be reported to us at the time of delivery for a claim to be processed. Any claims made after 24 hours will not be accepted. Refused shipments due to damage will be repaired or replaced.
We do not accept cancellations or refunds on any purchases. Deposits on custom orders are non-refundable. Contact us immediately if you have a problem with your order and we will work expeditiously to help you resolve it.
ADDITIONAL TERMS AND AGREEMENTS:
Buyer is responsible for any additional costs incurred in collection of outstanding balance. In the event any disputes arise as related to the conditions stated in this Agreement, the prevailing party shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorneys’ fees incurred in enforcing this Agreement.